Error messages

Registration

Error codes for biometric registration

Registration

Biometric registration error: document locked

Registration

When registering for an account, I receive an error message “No parent identified”. What should I do?

Registration

Why do I receive an error message redirecting me to review my data in the Population Register after authentication with an ID-card or Mobile-ID?

Registration

When registering with an ID-card, I receive an error “There was a problem loading your data”. What should I do?

Registration

When registering an account in Lithuania, I receive an error message saying “Undisclosed personal data”. Why is that?

Registration

I am using an Android device and tried to register a Smart-ID account using my Swedbank online banking account. But after I have entered my contact data, I get a white screen. What should I do?

Technical error

App error: INVALID TRANSACTION STATE

Technical error

I got a “Technical Error” / “Account not found”. What should I do now?

Login

E-service asks me to upgrade my Smart-ID account level. What should I do?

Login

I’m trying to use my Smart-ID, but the e-service says that there is no such account

Login

I started authentication but nothing happens on my phone. What should I do now?

First, make sure that your device has access to the internet – mobile internet connection or WiFi switched on.

In case the authentication notification hasn’t reached your device, open Smart-ID app. Then check if there are any ongoing authentications in progress. The app will prompt you to enter a PIN code if necessary.

If your PINs are locked then Smart-ID app will tell you that.

Connection

I received an error message “Connection is not secure”. What should I do now?

Browser

Problem: browser session ends in the smartphone before login Smart-ID is completed

App problems

Pressing buttons in the Smart-ID app doesn’t work. What should I do?

App problems

Unable to pass security check

Push notifications

After registration, the Smart-ID application is showing the message “App notifications unavailable”