Smart-ID app could not be launched!
If you are not on a mobile device with Smart-ID app installed, please return to the login page and use the QR code option.
It is not possible to open Smart-ID app from Huawei browser. Please use some other browser as your default.
The recommended browser on Android is Chrome, which support Same-device links without any further configuration.
Ensure that you are using the latest version of the app, specifically version 29 or higher.
In order to launch the Smart-ID app from a web page or app in a mobile browser, the browser must support Same-device links.
Safari, Chrome, Firefox, Edge and Samsung Internet browsers support these features, however some require additional configuration.
Other browsers may or may not support Same-device links.
The recommended browser on iOS is Safari, which supports Same-device links without any further configuration. We recommend switching to Safari and re-opening the web page where you tried to log in.
In certain conditions it might be necessary to explicitly allow opening Smart-ID links.
Follow these 2 steps while in Safari browser:
- Step 1: Press and hold your finger on this link until a menu is shown: https://www.smart-id.com/
- Step 2: Select "Open in Smart-ID" from the menu.
If this does not work, try restarting the device.
The recommended browser on Android is Chrome, which support Same-device links without any further configuration.
Follow these steps while in Edge browser:
Step 1: Tap the menu button and then tap Settings
Step 2: Tap on "Privacy, security and services"
Step 3: Scroll down and click on "Block opening external apps"
Step 4: Disable it
If above steps do not apply, you may be able to check "Remember my choice" on pop-up and select "Open external app"
Follow these 3 steps while in Firefox browser:
Step 1: Tap the menu button and then tap Settings
Step 2: Tap on "Open links in apps"
Step 3: Select "Always"
Follow these 3 steps while in Samsung Internet browser:
Step 1: Open Samsung Internet Settings
Step 2: Open "Privacy dashboard"
Step 3: Toggle off "Block opening external apps"
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If the Smart-ID app do not open even after following the above instructions, try re-starting the browser / phone.