Error messages

There are a few possible reasons.

Antivirus software:
If you’re using an Android device, you might get an error message because you have antivirus software such as Android AVG or parental control app Qustodio installed on the device which is preventing a secure connection within the Smart-ID app. Try disabling the software and registering again to see if it solves the problem.

No mobile data:
You might also get the error message “connection is not secure” if you are using mobile internet and have run out of allocated data. Check if you can still use the internet and if not, either connect to a Wi-fi network or contact your mobile provider to top up your data.

Wrong date and time:
If your phone is using the wrong date and time (i.e. you’ve been travelling or changed time zones, have adjusted them manually etc), you might also see the same error message. Change your phone’s date and time settings to “automatic” and try again!