Registration
Error codes for biometric registrationRegistration
Biometric registration error: document lockedRegistration
When registering with an ID-card, I receive an error “There was a problem loading your data”. What should I do?First, follow the instructions listed in the message e.g. make sure that:
- you have either Estonian, Latvian or Lithuanian ID-card software installed on your computer;
- you have an ID-card with valid certificates and PIN codes. You can check with your ID-card provider for details on the validity and update options of the certificates;
- you have inserted your ID-card into the smartcard reader before continuing.
If the above mentioned steps do not solve the problem, you should try registering with a different supported browser such as Internet Explorer, Google Chrome, Mozilla Firefox or Safari.
If registration still fails, it might be because firewall or antivirus software installed on your computer is preventing successful authentication. Notable examples of these can be Kaspersky Internet Security and McAfee Web Gateway. Try disabling the software and register again to see if it solves the problem.