Frequently Asked Questions

I do have new generation Latvian ID-code (starting with 3*) and do have limited access to eservices. Can e-service providers identify my age?

Using your existing Smart-ID account to register a new account

Can foreigners/non-residents use Smart-ID?

Creating a new Smart-ID account when changing your smart device, or after a factory reset

How to register a Smart-ID account using an ID-card

Registration methods for Smart-ID

**Smart-ID** (full access account)
	Estonia	Latvia	Lithuania
e-Identity:
ID-card		*
Mobile-ID		n/a
Bank offices:
SEB
Swedbank
Luminor
Biometric identification:
ID-card
Passport
Existing Smart-ID account
Smart-ID	**	**	**

**Smart-ID Basic** (limited access account)
	Estonia	Latvia	Lithuania
Bank link:
Urbo Bank	n/a	n/a
Bank offices:
SEB	n/a		n/a
Swedbank	n/a
Urbo Bank	n/a	n/a
Šiaulių Bankas	n/a	n/a
Existing Smart-ID account:
Smart-ID	n/a

How to use the table:
V = Yes, this method is available
n/a = No, this option not available
* = Option available with some limitations
** = Option available with specific limitations, please read more about using your existing Smart-ID to authenticate a new account.

NB! Depending on the registration method, different age restrictions may apply for users younger than 18 years old. Please read more about the requirements for Smart-ID account for minors.

Terms of use, for example transfer limits etc., are set by e-service providers.

* Geographical restrictions might apply.

When registering an account with an ID-card, the ID-card PIN dialogue window does not appear

What is my national ID or personal code number?

How can I use Mobile-ID to register a Smart-ID account?

Why do I receive an error message redirecting me to review my data in the Population Register after authentication with an ID-card or Mobile-ID?

If you receive this error, it’s likely that there was an issue with your personal data used for your authentication in the Population Register. In that case, you should review and, if necessary, update your data in the local Population Register or contact the Population Registry support directly.

Refer to the links below for more information:

I received an error message “Connection is not secure”. What should I do now?

When registering with an ID-card, I receive an error “There was a problem loading your data”. What should I do?

When registering an account in Lithuania, I receive an error message saying “Undisclosed personal data”. Why is that?

What are the requirements for registering a Smart-ID account via online bank authentication?

Why do I need two PIN codes?

Can different people have an account on the same device?

Can I have several Smart-ID accounts on multiple smart devices?