Frequently Asked Questions

Problem: AppError.UNKNOWN_ERROR_TYPE during usage

Smart-ID app homescreen offers to scan QR code

Smart-ID app displays “No transaction found”

Why do I sometimes see 3 control codes or a confirmation screen?

Multiple people/users sharing accounts or devices?

How to switch between apps when using Smart-ID?

How to continue using online bank and other e-service after entering Smart-ID PIN code on iOS?

Can I use one Smart-ID account to access e-services across different countries?

Problem: browser session ends in the smartphone before login Smart-ID is completed

Pressing buttons in the Smart-ID app doesn’t work. What should I do?

Can corporate clients use Smart-ID for online banking?

I performed a factory reset on my smart device. When I install the Smart-ID application again it does asks me to register a new account, why is that so?

What actions can I do in Smart-ID customer service points?

I received an error message “Connection is not secure”. What should I do now?

I have accounts in several banks. Do I need to register different Smart-ID accounts for each of them?

E-service asks me to upgrade my Smart-ID account level. What should I do?

How can I get transaction push messages in my native language on iOS?

How long can I use my Smart-ID account for?

I started authentication but nothing happens on my phone. What should I do now?

Can I use Smart-ID abroad?

Do I need to open the Smart-ID app to use it?

Not necessarily. Just allow your Smart-ID app to receive push notifications and all notifications will appear on your smart device screen automatically. If there is a delay in receiving notifications, open the app manually: you can force active transaction checking and complete authentications there.

How old do you need to be to use Smart-ID?

I’m trying to use my Smart-ID, but the e-service says that there is no such account.

How much data does Smart-ID use?

Do I need access to the internet to use Smart-ID?