Frequently Asked Questions

Smart-ID app homescreen offers to scan QR code

We’re excited to introduce an upcoming QR scanning feature for our services, which will greatly enhance future user experience.
While it’s not yet available for service, stay tuned — as this is set to change in 2025!

Smart-ID app displays “No transaction found”

Why do I sometimes see 3 control codes or a confirmation screen?

Multiple people/users sharing accounts or devices?

How to switch between apps when using Smart-ID?

How to continue using online bank and other e-service after entering Smart-ID PIN code on iOS?

Can I use one Smart-ID account to access e-services across different countries?

Problem: browser session ends in the smartphone before login Smart-ID is completed

Pressing buttons in the Smart-ID app doesn’t work. What should I do?

Can corporate clients use Smart-ID for online banking?

I performed a factory reset on my smart device. When I install the Smart-ID application again it does asks me to register a new account, why is that so?

What actions can I do in Smart-ID customer service points?

I received an error message “Connection is not secure”. What should I do now?

I have accounts in several banks. Do I need to register different Smart-ID accounts for each of them?

E-service asks me to upgrade my Smart-ID account level. What should I do?

How can I get transaction push messages in my native language on iOS?

How long can I use my Smart-ID account for?

I started authentication but nothing happens on my phone. What should I do now?

Can I use Smart-ID abroad?

Do I need to open the Smart-ID app to use it?

How old do you need to be to use Smart-ID?

I’m trying to use my Smart-ID, but the e-service says that there is no such account.

How much data does Smart-ID use?

Do I need access to the internet to use Smart-ID?